'Leadership In Action' Training System Content

Module 1   Today's Challenge: Leadership

• Prerequisites for business success
• Management and leadership responsibilities
• Attaining predetermined objectives
• Definition and purpose of leadership
• Creating voluntary cooperation and effort
• Eliminating distrust to build productivity

Module 2   Why We Fail To Lead Part 1 - Request a Preview

• Negative impact of management mistakes
• Boosting versus filtering corporate communication
• Accepting personal accountability
• Eliminating the we/they syndrome
• Developing strong people and teams
• Management time pressures
• Using problems to attain objectives
• Being the leader, not a best friend

Module 3   Why We Fail to Lead Part 2

• Measuring performance and setting standards
• Importance of training
• Being a problem finder
• Providing recognition to people at every level
• Understanding what motivates people
• Eliminating employee adoption

Module 4   How to Structure for High Level Performance

• Why people fail to perform effectively
• Structuring jobs to build employee value
• Communicating responsibilities and tasks
• Clearly sharing expectations to gain greater commitment
• Recommendation for inducting new hires
• Effectively measuring performance
• Setting minimum standards that build pride

Module 5   How to Train and Coach for Results

• Change means train; creating the desire to learn
• Ensuring people know how to do the job
• Training must build confidence
• Proven three step model for training
• Building one-on-one coaching skills
• Changing behaviour is a process
• Consequences must be in balance

Module 6   How to Confront Incompetence and Redirect Behaviour

• Leaders do not condone incompetence
• Rules for confronting poor performance
• How to confront quickly and effectively
• How to solve the problem
• Techniques for redirecting negative behaviour
• Positively reinforcing desired behaviour
• Leadership self assessment checklist

Module 7   How to Facilitate Change Effectively

• Some people resist, some embrace change
• Change involves pain; benefits must outweigh the pain
• Change (action) is always preceded by dissatisfaction
• Mindsets of people when involved in change
• Basic human motivations that drive or hinder change
• Why people must understand the purpose
• Techniques to sell and facilitate change

Module 8   Belief: The Foundation of Success

• Difference between success and failure
• Behaviour change comes from thinking
• How to elevate a person's thinking
• Understanding and building self-esteem
• Dealing with 'where is the value to me'
• Approaches to growing performance
• What top performers believe in
• Leaders build people's belief