'Leadership In Action' Training System Content
Module 1 Today's Challenge: Leadership
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Prerequisites for business success
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Management and leadership responsibilities
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Attaining predetermined objectives
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Definition and purpose of leadership
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Creating voluntary cooperation and effort
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Eliminating distrust to build productivity
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Negative impact of management mistakes
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Boosting versus filtering corporate communication
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Accepting personal accountability
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Eliminating the we/they syndrome
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Developing strong people and teams
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Management time pressures
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Using problems to attain objectives
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Being the leader, not a best friend
Module 3 Why We Fail to Lead Part 2
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Measuring performance and setting standards
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Importance of training
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Being a problem finder
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Providing recognition to people at every level
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Understanding what motivates people
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Eliminating employee adoption
Module 4 How to Structure for High Level Performance
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Why people fail to perform effectively
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Structuring jobs to build employee value
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Communicating responsibilities and tasks
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Clearly sharing expectations to gain greater commitment
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Recommendation for inducting new hires
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Effectively measuring performance
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Setting minimum standards that build pride
Module 5 How to Train and Coach for Results
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Change means train; creating the desire to learn
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Ensuring people know how to do the job
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Training must build confidence
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Proven three step model for training
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Building one-on-one coaching skills
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Changing behaviour is a process
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Consequences must be in balance
Module 6 How to Confront Incompetence and Redirect Behaviour
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Leaders do not condone incompetence
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Rules for confronting poor performance
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How to confront quickly and effectively
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How to solve the problem
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Techniques for redirecting negative behaviour
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Positively reinforcing desired behaviour
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Leadership self assessment checklist
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Some people resist, some embrace change
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Change involves pain; benefits must outweigh the pain
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Change (action) is always preceded by dissatisfaction
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Mindsets of people when involved in change
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Basic human motivations that drive or hinder change
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Why people must understand the purpose
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Techniques to sell and facilitate change
Module 8 Belief: The Foundation of Success
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Difference between success and failure
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Behaviour change comes from thinking
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How to elevate a person's thinking
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Understanding and building self-esteem
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Dealing with 'where is the value to me'
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Approaches to growing performance
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What top performers believe in
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Leaders build people's belief
Management teams run 'Leadership In Action' inhouse in modular, bite-sized, sessions.