Change 'Leadership In Action' Training System Content
Module 1 Today's Challenge: Leadership
- Anticipating, accepting and adapting to change
- Prerequisites for organisational success
- Management vs leadership responsibilities
- Attaining predetermined objectives
- Leadership is a skill; managing change
- Creating voluntary engagement
- Eliminating distrust to build productivity
- Negative impact of management mistakes
- Boosting, not filtering, corporate programs
- Accepting personal accountability
- Eliminating the we/they syndrome
- Developing people and teams
- Management time pressures
- Using problems to attain objectives
- Being the leader, not a best friend
Module 3 Why We Fail to Lead Part 2
- Measuring performance and setting standards
- Importance of training
- Being a problem finder
- Providing recognition to people at every level
- Understanding what motivates people
- Eliminating employee adoption
Module 4 How to Structure for High Level Performance
- Why people fail to perform effectively
- Restructuring jobs to build employee value
- Communicating responsibilities and tasks
- Clearly sharing expectations to gain greater commitment
- Recommendation for inducting new hires
- Effectively measuring performance
- Setting minimum standards that build pride
Module 5 How to Train and Coach for Results
- Change means train; especially 'experienced' people
- Ensuring people know how to do the job
- Training must build confidence
- Proven three step model for training
- Building one-on-one coaching skills
- Changing behaviour is a process
- Consequences must be in balance
Module 6 How to Confront Incompetence and Redirect Behaviour
- Leaders do not condone incompetence
- Rules for confronting poor performance
- How to confront quickly and effectively
- How to solve the problem
- Techniques for redirecting negative behaviour
- Positively reinforcing desired behaviour
- Leadership self assessment checklist
Module 7 How to Facilitate Change Effectively
- Some people resist, some embrace change
- Change involves pain; benefits must outweigh the pain
- Change (action) is always preceded by dissatisfaction
- Mindsets of people when involved in change
- Basic human motivations that drive or hinder change
- Why people must understand the purpose
- Techniques to sell and facilitate change
Module 8 Belief: The Foundation of Success
- Difference between success and failure
- Behaviour change comes from thinking
- How to elevate a person's thinking
- Understanding and building self-esteem
- Dealing with 'where is the value to me'
- Approaches to growing performance
- What top performers believe in
- Leaders build people's belief
HR personnel and managers can deliver 'Leadership In Action' as a two day workshop, as 4 half day workshops and as a series of two hour bite-sized training sessions.