- management 'mistakes' create a negative impact on employee engagement, communication and productivity
- mistakes occur because managers are technically competent but don't have sufficient training to be managers or leaders
- rather than boosting communication, managers filter it, disconnecting staff from the organisation and undermining their belief in it
- accepting personal accountability is the cornerstone to effective management and leadership
- eliminating any 'we/they' cancer is vital because it cripples the ability to serve customers
- failure to develop strong people and teams is at the root of why so many managers are under intense time pressure
- management is essentially a thinking, not a doing, job however many managers find themselves caught in an activity trap
- managers need to build people and teams that can function without them however a lack of emotional maturity prevents them achieving this
- managers fall into the trap of being 'problem solvers', killing their creativity, rather than using problems to attain business objectives
- 'Leadership In Action' trains managers to be leaders by developing the skills to manage people effectively and successfully
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